Understanding provider ratings

Learn how star ratings and reviews help you choose trusted professionals....

Ratings help you compare providers based on real customer experience.

How ratings work

  • After a job or booking is completed, customers can leave a 1–5 star rating and written feedback.
  • Ratings appear on provider profiles, search results, and Customer Reviews.
  • Some providers also carry admin-assigned badges (for example Verified or Top Rated).

How to use ratings well

  • Read recent reviews, not only the average score.
  • Look for comments about communication, quality, and timeliness.
  • Combine ratings with profile details, photos, and quote responses before hiring.

Only customers with a completed job or booking can leave a review for that engagement.