Refund handling depends on whether the charge was a provider subscription or an online service payment held in escrow.
Subscription refunds
- Contact support from the Help Center with your account email and plan details.
- Paid plan refund eligibility follows the current Connect To Pros refund policy and admin review.
Service payment refunds
- If work did not go as agreed, start with chat and, if needed, raise a dispute for the job or booking.
- For online escrow payments, admin may resolve in the customer’s favour and process a refund through DimePay.
- Offline payments are settled between the parties and have limited platform refund tools.
Include the quote/job/booking reference and payment date when you contact support to speed up review.