Refund Policy

1. Introduction

At ConnectToPros.com, we aim to offer a reliable and seamless experience connecting skilled professionals with customers. This Refund Policy outlines the conditions and procedures for refunds. By using our platform, you agree to this policy.

2. Eligibility for Refunds

• 2.1. Service Provider No-Show
  • Full refund if the service provider fails to appear for a confirmed booking without prior notice.
• 2.2. Incomplete or Poor-Quality Service
  • Partial or full refund may be granted based on service completion, following a dispute resolution process.
• 2.3. Cancellation Policy
  • Customer-Initiated:
    • More than 24 hours before appointment: Full refund (minus platform fees, if applicable).
    • Less than 24 hours before appointment: Partial refund, subject to the provider’s policy.
    • After service starts: No refund.
  • Service Provider-Initiated: Full refund, minus platform fees, if canceled before service commencement.
• 2.4. Technical Issues or Platform Errors
  • Refund or correction for duplicate charges or other technical problems.

3. Non-Refundable Fees

• Platform administrative or service fees are non-refundable except in cases of platform error.
• Processing fees from payment processors may be deducted from refund amounts unless specified otherwise.

4. Refund Process

1. Email support@connecttopros.com with booking details, refund reason, and supporting evidence.
2. Our team will verify and investigate the request, contacting the service provider if necessary.
3. Approved refunds will be processed within 7–10 business days to the original payment method.

5. Dispute Resolution

• If disputed, mediation will be conducted between the customer and service provider.
• Submitted evidence will be reviewed.
• A decision will be rendered within 14 business days based on fairness and compliance with platform policies.

6. Contact Information

For refund-related inquiries, please contact: Email: support@connecttopros.com Website: www.ConnectToPros.com

By using ConnectToPros.com, you acknowledge that you have read and agreed to this Refund Policy.