Disputes help resolve disagreements about jobs, bookings, quality, or payment.
High-level flow
- Either party opens a dispute from the dashboard (Jobs, Bookings, or Disputes) or Help Center.
- Details are submitted through a secure dispute form (including type, reference, and role).
- Both sides may be asked to respond with evidence.
- Admin reviews the case and records an outcome.
Online vs offline
- Online / escrow payments — admin may refund the customer or release payout to the provider via DimePay tooling.
- Offline payments — Connect To Pros can mediate, but funds were not held by the platform.
Track open disputes in your dashboard Disputes tab.