After review, admin records an outcome based on the evidence and payment type.
Common outcomes
- Resolved for customer — online payments may be refunded through DimePay where applicable.
- Resolved for provider — payout may be released or confirmed for completed work.
- Partial resolution — a split or adjusted outcome when both sides share responsibility.
- Mediation only — more common for offline payments where funds were never held by the platform.
- No action / closed — when evidence does not support further payment changes.
You will be notified when a decision is recorded. If you have new material evidence, contact support promptly with the dispute reference.